In this job, you really contribute to Starbucks' success by providing the legendary Starbucks service to all guests. The job is to create the famous Starbucks experience for all our guests by providing fast service, high quality beverages and products, and maintaining a clean and comfortable department. You are expected to act in accordance with Starbucks mission and fundamental values.
A Starbucks shift leader ...
- … Make coffee and other products of the highest quality, in busy and vibrant surroundings.
- … Acts with integrity, honesty, and knowledge that promotes Starbucks culture, values, and mission, and is able to maintain the calm and overview of periods of high volume, or unusual events, so that the department always meets the expected quality standards.
- … Discover the needs of the guests and the ward, by being curious and investigative, and also to communicate these needs with their partners and leaders.
- … Assists with the training of new partners at showing a positive attitude and by continuously communicating knowledge and encouraging coaching.
- … Delivering the legendary guest experience to everyone by acting with a "guest-come-always-first" attitude and by making good contact with the guest.
- … Follows Starbucks concept is clear operational guidelines and procedures to ensure consistently high quality of products and guest experience.
- … Always wants to develop themselves and the team around them to improve individual and collective performance.
- … Contribute to creating good well-being and a good working environment through attitude-creating work.
- … Is self-propelled and results-oriented.
- … Is a distinct service person.
- … Is structured
- ...Is sales orientated
Required Knowledge, skills and abilities:
- Ability to learn quickly.
- Ability to understand and execute oral and written instructions and request clarification when needed.
- Just working with food and drink.
- Strong interpersonal skills.
- Ability to work as part of a team.
- Ability to build relationships.
Responsibility, authority and key tasks:
- Planning and execution of shifts
- Will be assigned more responsibilities and tasks from the manager
- Assist in training new employees
- Opening and closing of the store
- Close follow-up and development of employees
- Contribute to creating good job satisfaction and a good working environment through attitude-creating work.
- Thorough training
- Competitive conditions.
- Opportunities for continuous competence development.
- Opportunities for more central roles in the future.
- A professional and good concept with a great focus on service and quality.
Contract is for up to 50% at this time, evenings and weekends. Swedish customer service is a must.
We look forward to meeting you!